How do I purchase?
Every month I work on one to two collections that will feature anywhere from 5-30+ pieces each. Collections are shared via social media and newsletters with a date and time as to when they are available. All collections are first come first serve at the date and time I make them available.
If you see a piece on social media but do not see it on the website that means it has sold.
I do not accept custom orders. This is a strict policy as creative freedom is imperative for me to create quality work I am truly happy with.
I added a piece to my cart and it sold while I was checking out. How is that possible?
Adding an item to your cart does NOT reserve it. If someone also adds that same piece to their cart and completes check out within seconds before you do, they purchase the piece and you will get a message stating the piece has sold out. If you do not receive an order confirmation email, the order did not go through.
Can I create an account for easy check out?
Yes! AVR accounts can be created to give you a quick check out experience. The only information that is stored on your account is your name, E-mail or phone number, shipping and billing address. Credit card information is not stored so please have this information readily available during check out.
How do I reset my account password?
Should you forget your AVR account password send an email to firstname.lastname@example.org and AVR will send you a password reset email.
What form of payment does AVR accept?
All major debit/credit cards and Paypal are accepted.
Charges will appear on your billing statement as 'SP* AVR JEWELRY'
AVR now offers ShopPay Installments through Affirm!
This gives you the option to pay for your piece over the course of 8 weeks, 6 months, or 12 months. For example: A $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks.
Rates 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.
For more information on ShopPay Installments please click here.
Can I cancel, combine, or modify my orders?
AVR has a strict all sales are final policy. Please keep your budget and ring size in mind when purchasing. AVR will not issue a refund for buyers remorse or mistaken ring size. If you believe a mistake has been made on AVR's part please email immediately so we can work on a solution together.
If more than one order is placed under the same name and shipping address they will be combined and shipped together automatically. Please note shipping costs will increase due to insurance cost increasing, but any shipping overages paid will be refunded after the shipping label has been created.
Modifications cannot be made to any orders unless the shipping information or email you have provided is incorrect. Please email email@example.com with your order number and preferred shipping address within 24 hours of purchase.
When will my order ship?
All orders will be processed and shipped within 5-7 working business days (Monday-Friday). Please keep in mind that I am a one woman show. Delays are possible after a collection release but please reach out to me via email if you feel the delay is extreme.
Who will be delivering my package?
All orders will be shipped insured via USPS priority mail and delivered within 1-5 business days. If your order is over $500 it will require a signature per the USPS policy.
Does AVR ship internationally?
At this time I am only shipping within the US and Canada. 2020 caused many international shipping issues for me and I do not feel comfortable opening that back up just yet nor do I have a time frame as to when it will be available again.
Tracking says delivered but my package is missing and it was not stolen.
What do I do?
This is the most common USPS delivery issue and is usually always fixed within a few days. Here's what you need to do as soon as you can. Contact your local post office FIRST! If you would like to alert AVR of the issue please do so but note AVR can only see the same exact tracking information you're seeing. Your local post office can see exactly where your postman/woman last scanned your package to see if it was actually misdelivered to another house. If your package was indeed misdelivered to the wrong house, hopefully, your friendly neighbor will walk it over while they take their dog out. If they don't within 7 business days your local post office can contact them and work to retrieve the package back for a proper re-delivery.
My package has been in transit for over a week. What do I do?
Should your package not be delivered after 5-7 business days of its *original delivery date* please contact your local post office. They may be able to track it down for you and file a missing package report. After 20 days past the original delivery date AVR is able to file a claim through shipping insurance for you. AVR will either issue you a full refund once the claim goes through or work with you on a replacement piece. Please understand that since I am a very small business I will not issue a refund until the claim has been approved with shipping insurance. This is due to the possibility of the package still arriving after a delay.
My package was damaged during transit.
What do I do?
Sadly, it can happen. AVR puts extra care into every package, and I require shipping insurance for this exact reason. Please contact AVR immediately with pictures of the damaged package/or damaged order. AVR will file a claim through the shipping insurance and work with you on a replacement piece.
My package was stolen off of my property after it was delivered.
What do I do?
This is the least common issue AVR has encountered but it can happen, especially around the holidays. Please note AVR and USPS will not issue a refund for this. Since USPS delivered your package properly it is not their responsibility should it be stolen off of your property. If you are worried about this happening to you, or it has happened in the past, please contact AVR immediately after placing an order and ask for signed confirmation delivery. This will cost a few extra dollars but will ensure a safer delivery! Again, AVR and USPS will not issue a refund should your package be stolen off of your property after a proper delivery.
What is AVR's return policy?
AVR has a strict all sales are final policy. Please keep your budget and ring size in mind when purchasing. AVR will not issue a refund for buyers remorse or mistaken ring size. However, If you believe a mistake has been made on my part please email me immediately so we can work on a solution together!
Does AVR ever offer sales or discounts?
Any available discounts or sales will be announced via social media or email newsletter and will strictly run for as long as stated. Due to each and every piece of AVR being handmade from start to finish, there are no discounts on bulk orders or for returning customers.
Does AVR offer wholesale?Wholesale is not available at this time. However, if you are a store front located in Northern New Jersey and are interested in carrying some of my pieces, I would love to chat!
Does AVR do collaborations?
AVR does not sponsor bloggers, ambassadors or social media models/influencers.
Does AVR offer jewelry repairs?
All AVR jewelry is built with love by hand and should be treated as such. Pieces are fragile and require delicate care. If a piece is dropped and damaged, submerged in water or damaged at fault of the owner a repair or replacement will not be made without charge. Please refer to Jewelry Care and learn how to properly care for your AVR jewelry.
Repairs and resizing are not available on non-AVR jewelry. Resizing can only be done on specific AVR pieces and will be noted in the product description if available. If you inquire about a repair please note there will be a cost depending on the amount of damage done. All shipping is buyer's responsibility.
How did you become a Silversmith? Can you teach me?
Short answer: I watched some youtube videos back in 2015 and am still learning by trial and error to this day. As far as teaching, I do not have the time or resources to provide structured lessons. However, you can absolutely find how to's online and many times local art programs that teach metal smithing!
I sent you a DM on social media but didn't hear back.
How can I reach you?
Social media DM's are not reliable. I do not check them for days at a time and if I am in the thick of creating a collection I will not check them at all.
The best way to reach me is to fill out the form below or send an email to firstname.lastname@example.org.
How long until I receive an email response?
Within 24-48 business hours (Monday -Friday) unless the answer to your question is stated above, in that case I will not respond.
This page has been created for both your and AVR's convenience. Responding to questions that are clearly answered above takes time away from creating!