FAQ


How to purchase AVR

Monthly Collections: Every month AVR releases a large collection of new pieces. This collection becomes available for purchase at a specific date and time which is announced via Instagram and Facebook with ample time for followers to be ready. Collections tend to sell out within 10-20 minutes. It is best to be on the website a few minutes prior to the collection release time. (Pre-orders are not accepted. Reserves can only be made 24 hours after collection release. For more information on reserves please read below)

Silent Listings: Designs that are in high demand will be "silently" listed on the website with absolutely no warning on social media. There will be no warning as to what it will be or when it will be listed. AVR will list a design for purchase on the website and who ever is on the site at that random time will have the opportunity to purchase the design for themselves without having the "collection release rush". This gives an additional chance to those who may not have had luck in previous collections. (Reserves or Pre-orders are not accepted.)

Surprise Listings: Surprise listings are similar to "silent listings" in that they are completely random, however AVR will announce them on social media at the exact moment they are available. If you follow AVR on Facebook or Instagram a post will be made when a surprise design is available for purchase at that exact moment. There will be no warning to when these surprise listings will happen or what designs will be available until the surprise post has been made. (Pre-orders are not accepted. Reserves can only be made 24 hours after listing release. For more information on reserves please read below)

Custom Orders: Custom orders are not accepted.  Inquires are consistent despite not being accepted and to keep it fair for everyone AVR does not make exceptions on this policy. 

Reserving: As stated above reserves are not accepted until 24 hours after a collection/piece release. If a piece is still available 24 hours after the collection release a reserve may be made on that piece for no more than 14 days. Full payment must be made within the reserved time frame. Should a payment not be made during the reserved time frame the reserve will be lifted and the piece made available for others to purchase.

Hidden Ring Bath Bombs

AVR Hidden Ring Bath Bombs are handmade with high quality all natural ingredients including: Sodium Bicarbonate, Citric Acid, Epsom Salt, Organic Coconut oil, Water, Fragrance/Essential Oil blend, all natural colorants from plant powders or clays, FDA approved cosmetic shimmer powder.

Inside every bath bomb hides one handmade sterling silver AVR ring which ranges in price from $10-$100+. AVR will showcase the ring designs that are hidden in each collection on social media first. There is no knowing which ring you will find until you have used your bath bomb and the plastic container floats to the surface of your bath revealing your hidden ring!

Due to the limited amount of designs per size please take into consideration that if you purchase more than one size you may find the same design more than once. This cannot be controlled as there is no way of knowing which ring design is in which bath bomb until they are used. It is luck of the draw!

During check out you are able to select your ring size. Bath Bombs are available in ring sizes 5-5.5, 6-6.5, 7-7.5, 8-8.5, 9-9.5, and 10-10.5. As stated before, there is no way of knowing which ring is in which bath bomb until they are used. Due to this, AVR is unable to hand pick a size closer to a .5 size or closer to a full size. They will all be labeled "5, 6, 7, 8, N (for size 9 as to not confuse with size 6) or 10" for organizational purposes but the rings inside can range from a full size to a half size. Please take this into account when ordering your size! AVR is not responsible for a ring not fitting perfectly, as these size options were created to make it easier for many to order.

AVR Hidden Ring Bath Bombs are highly sought after as they are released in small batches every other month due to the amount of time each collection takes to make. Please be prepared on launch day as they have sold out in less than a minute in previous collections. (Due to high demand, no pre-orders or reserves are accepted. First come first serve only.)

Due to the natural oils used to moisturize the skin a slippery surface may be left on the tub if not cleaned properly after the water has drained. To avoid this be sure to rinse and wipe down the tub after you have drained your bath water.

Allergen information: contains coconut oil

US and Canada shipping only:
Due to the fragility of the bath bombs and high priority shipping costs being more expensive than the cost of the bath bomb themselves AVR will only ship within the US and Canada only. If a purchase is placed and the shipping address is neither within the US or Canada a full refund will be issued and the bath bomb re-listed to be sold.

Pricing: AVR creates a Hidden Ring Bath Bomb collection every other month. Since each collection varies in ring designs, shapes, sizes, colors and ingredients the pricing of each collection is subject to change. The price will be announced along with the ring designs on the AVR Instagram page prior to launch date.

Payment

Credit and Debit cards: All major debit and credit cards are accepted. During check out be sure to enter correct billing information.
PayPal: PayPal payments are accepted. If you pay using an e-check your order will not ship until the payment has cleared. E-checks can take up to 7 business days to clear.
Billing: Charges will appear on your billing statement as 'SP* AVR JEWELRY'
Payment Plans: Payment plans are not available. Potential missed or late payments require additional communication, therefore taking time away from the studio.

Processing, canceling & modifying orders

Processing times: Due to schedule restraints all orders will be processed and shipped within 5-7 business days. After it has shipped it will be delivered via USPS within the delivery times noted under 'Shipping' below.
Canceling: All sales are final.
Modifying: Modifications cannot be made to any orders unless the shipping information you have provided is incorrect. Please email customersupport@arianavictoriarose.com with your order number and preferred shipping address within 24 hours of purchase.

Shipping & Tracking

Domestic orders: All US orders will be shipped insured via USPS priority mail and delivered within 1-3 business days. 

Canada: Shipped via USPS first class mail and delivered within 7-14 business days.
Select International Locations: Shipped insured via USPS flat rate priority mail and delivered within 6-10 business days. (AVR only ships to the following international countries: Australia, Bermuda, Brazil, Czech Republic, Denmark, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, New Zealand, Poland, Spain, Sweden, Switzerland and the United Kingdom.)
Tracking: Once your order has been shipped you will receive an email with your tracking number. Tracking information will be available with-in 24-48 hours via USPS.

Lost, mis-delivered or missing order

United States: If your order has been shipped and seems to be lost in transit or mis-delivered please contact your local post office and ask if the package was delivered to the wrong address. Please allow up to 7 business days for your package to be re-delivered/located. If after 7 days your package does not show up please file a missing package report through USPS.com. AVR will not file the claim for you, but should you need any additional information for this claim please contact AVR. USPS will be in contact with you during the search for your package. AVR is not responsible for a refund due to a lost or mis-delivered package. All AVR orders are insured by USPS and will be refunded by USPS should a package be lost or mis-delivered on their behalf. An insurance claim can be filed through USPS.com. If a package is returned to AVR due to incorrect address and you would like AVR to resend it you will be required to pay for return shipping.
International: Chances are if your package has not been delivered within 6-10 business days it is being held at customs and you may be required to pay additional taxes. If your package is returned to AVR due to incorrect address, un-paid customs taxes, etc. You will be required to pay return shipping if you choose to receive the piece back or AVR will refund the full amount of the piece minus shipping costs and re-list it once the piece is back in AVR's possession. Return to sender from international countries can take anywhere from 6-10 weeks. Any refunds will not be made until the package has been returned to AVR via USPS. If your item is lost or mis-delivered due to a mistake on USPS's behalf AVR will not issue a refund. USPS is responsible to issue you a refund. You must file a missing package claim through USPS.com as soon as possible. This is not something AVR can do for you as it will require personal information to be given to USPS who will be in contact with you during the process of finding the package. 

Returns and Exchanges

All sales are final.

Discounts and sales

Any available discounts or sales will be announced via Instagram and will strictly run for as long as stated. Discounts or sales are released during a business milestone and may have product/collection restrictions. Due to each and every piece of AVR being handmade from start to finish, there are no discounts on bulk orders or for returning customers.

Wholesale

Due to schedule restraints and high demand wholesale is not available.

Collaborations, blog features and reviews

At this time AVR does not sponsor bloggers, ambassadors or social media models. If you purchase a piece please feel free to review it.

Damaged jewelry and discoloring of stones or patina

All AVR jewelry is built by hand with love and should be treated as such. Pieces are fragile and require delicate care. If a piece is dropped and damaged, submerged in water or damaged at fault of the owner a repair or replacement will not be made without charge. Please refer to Jewelry Care and learn how to properly care for your AVR jewelry.

Repairs and resizing

Repairs and resizing are not available on non-AVR jewelry. Resizing can only be done on specific AVR pieces and will be noted in the product description if available. If you inquire about a repair please note there will be a cost depending on the amount of damage done. All shipping is buyer's responsibility. 

Ring Sizes

Please refer to my ring size guides and charts here.

Self-taught silversmithing

Silversmithing is a tedious, dangerous and expensive craft. Working with metals, gas torches and chemicals creates toxic fumes that are extremely dangerous if inhaled. Please be sure to do extensive research via youtube videos, books and online searches about the process before diving in. You will need a well ventilated area as well as protective eye and proper respiratory wear that needs to be worn during the process. If you are looking to teach yourself be prepared to invest about $1k in tools and supplies and learn by trial and error for about a year before you start to hone in on your skills. Please do not contact about how to get started. AVR was started after years of research, persistence, trial and error, and practice which cannot be condensed into a few quick paragraphs. There are many videos of the process online that can be viewed with a quick search or local classes that you can sign up for. This will give you a sneak peak at how long of a process is required to do simple pieces and how many skills are required to pursue the art form. Good luck with your journey!

Hand-painted glassware

At this time AVR hand-painted glassware is not available. As stated previously custom orders or requests are not accepted. When hand-painted glassware is available it will be announced via social media. 

 

If your question has not been answered please fill out the form below or send an email to customersupport@arianavictoriarose.com.

You will receive a response within 24-48 hours unless the answer is stated above. This page has been created for both your and AVR's convenience. Responding to questions that are clearly answered above takes time away from creating!