Credit and Debit cards: All major debit and credit cards are accepted. During check out be sure to enter correct billing information.
PayPal: PayPal payments are accepted. If you pay using an e-check your order will not ship until the payment has cleared. E-checks can take up to 7 business days to clear.
Billing: Charges will appear on your billing statement as 'SP* AVR JEWELRY'
Payment Plans: Payment plans are not available. Potential missed or late payments require additional communication, therefore taking time away from the studio.
Processing, canceling & modifying orders
Processing times: All orders will be processed and shipped within 5-7 business days. After it has shipped your order will be delivered via USPS within the delivery times noted under 'Shipping' below.
Canceling: All sales are final. Should you have accidentally purchased a wrong size ring and your actual ring size is still available or you would like a different item of the same value please email me before your item has shipped.
Modifying: Modifications cannot be made to any orders unless the shipping information or email you have provided is incorrect. Please email firstname.lastname@example.org with your order number and preferred shipping address within 24 hours of purchase.
Shipping & Tracking
Domestic orders: All US orders will be shipped insured via USPS priority mail and delivered within 1-3 business days.
Canada: Shipped via USPS first class mail and delivered within 7-14 business days.
Select International Locations: Shipped insured via USPS flat rate priority mail and delivered within 6-10 business days. (AVR only ships to the following international countries: Australia, Bermuda, Brazil, Czech Republic, Denmark, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, New Zealand, Poland, Spain, Sweden, Switzerland and the United Kingdom.)
Tracking: Once your order has been shipped you will receive an email with your tracking number. Tracking information will be available within 24-48 hours via USPS.
Lost, misdelivered, stolen or damaged package after shipment
Please note, once a package is in USPS custody it is their responsibility to deliver your package safely. AVR has zero control over how a package is delivered by USPS. Below are in-depth steps you can take should any issues arise.
Misdelivered package: Your tracking number states delivered but you've searched high and low with no luck of finding your package. Do not fear. This is the most common USPS delivery issue and is usually always fixed within a few days. Here's what you need to do as soon as you can. Contact your local post office FIRST! If you would like to alert AVR of the issue please do so but note AVR can only see the same exact tracking information you're seeing. Your local post office can see exactly where your postman/woman last scanned your package to see if it was actually misdelivered to another house. If your package was indeed misdelivered to the wrong house, hopefully, your friendly neighbor will walk it over while they take their dog out. If they don't within 7 business days your local post office can contact them and work to retrieve the package back for a proper re-delivery.
Missing or Lost package: Should a misdelivery turn into a missing package, or your package has not been delivered after 3-5 business days of its original delivery date a missing package report needs to filed on USPS.com. AVR will not file a missing package report as USPS will need to be in contact with you should the package be located and need to be delivered. If the package is still missing 7 business days after the missing package claim AVR will file an insurance claim with USPS. Once USPS approves the missing package claim, a refund will be issued to you within 10 business days of the approval.
Damaged package: Sadly, it can happen. AVR puts extra care into every package for this exact reason. If this should happen to your order the most important thing you can do is take pictures immediately. Take pictures of the packaging and the damaged item. AVR is not responsible for a refund but will help you file an insurance claim with USPS as they are the ones responsible for the damage that happened and a refund. A refund will take up to 10 business days. However, it is imperative that you contact AVR immediately to get the claim filed.
Stolen package: This is the least common issue AVR has encountered but it can happen, especially around the holidays. Please note AVR and USPS will not issue a refund for this. Since USPS delivered your package properly it is not their responsibility should it be stolen off of your property. If you are worried about this happening to you or it has happened in the past please contact AVR immediately after placing an order and ask for signed confirmation delivery. This will cost a few extra dollars but will ensure a safer delivery! Again, AVR and USPS will not issue a refund should your package be stolen off of your property after a proper delivery.
If a package is returned to AVR due to an incorrect address/undeliverable address and you would like AVR to resend it you will be required to pay for return shipping.
International: If your package has not been delivered within 6-10 business days please check your tracking number to see if it is being held at your local post office or customs. If your package is being held at customs you may be required to pay additional taxes due to the package entering your country. This is out of AVR's control as this is a regulation of your country, therefore a refund will not be issued for this amount. If your package is returned to AVR due to an incorrect address, un-paid customs taxes, etc. You will be required to pay return shipping if you choose to receive the piece back or AVR will refund the full amount of the piece minus original shipping costs once the package is back in AVR's possession. 'Return to the sender' from international countries can take anywhere from 6-10 weeks. Any refunds will not be made until the package has been returned to AVR via USPS. Your package is fully insured by USPS. If your item is lost, damaged or misdelivered due to a mistake on USPS's behalf AVR will not issue a refund. USPS is responsible to issue you a refund. You must file a missing/damaged package claim through USPS.com as soon as possible.
Returns and Exchanges
AVR has a strict all sales are final policy.
Damaged jewelry and discoloring of stones or patina
All AVR jewelry is built by hand with love and should be treated as such. Pieces are fragile and require delicate care. If a piece is dropped and damaged, submerged in water or damaged at fault of the owner a repair or replacement will not be made without charge. Please refer to Jewelry Care and learn how to properly care for your AVR jewelry.
Repairs and resizing
Repairs and resizing are not available on non-AVR jewelry. Resizing can only be done on specific AVR pieces and will be noted in the product description if available. If you inquire about a repair please note there will be a cost depending on the amount of damage done. All shipping is buyer's responsibility.
The right to refuse service
AVR is an online based business and should any rude or threatening behavior transpire AVR will treat it as seriously as if it was happening in person. Threatening AVR's life or wellbeing is illegal. This behavior will result in all future contact ended on AVR's behalf, IP address blocked from placing future orders and law enforcement involved. Should further harassment continue via contact, please note everything will be documented and sent to law enforcement. This behavior is not taken lightly.