Shop Policies


Payment

Credit and Debit cards: All major debit and credit cards are accepted. During check out be sure to enter correct billing information. 

PayPal: PayPal payments are accepted. If you pay using an e-check your order will not ship until the payment has cleared. E-checks can take up to 7 business days to clear.

Billing: Charges will appear on your billing statement as 'SP* AVR JEWELRY'

Payment Plans: Payment plans are not available. Potential missed or late payments require additional communication, therefore taking time away from the studio.

Processing, canceling & modifying orders

Processing times: All orders will be processed and shipped within 3-5 business days. After it has shipped it will be delivered via USPS within the delivery times noted under 'Shipping' below.

Canceling: All sales are final. Should you have accidentally purchased a wrong size ring and your actual ring size is still available or you would like a different item of the same value please email me before your item has shipped. 

Modifying: Modifications cannot be made to any orders unless the shipping information or email you have provided is incorrect. Please email customersupport@arianavictoriarose.com with your order number and preferred shipping address within 24 hours of purchase.

Shipping & Tracking

Domestic orders: All US orders will be shipped insured via USPS priority mail and delivered within 1-3 business days. 

Canada: Shipped via USPS first class mail and delivered within 7-14 business days. 

Select International Locations: Shipped insured via USPS flat rate priority mail and delivered within 6-10 business days. (AVR only ships to the following international countries: Australia, Bermuda, Brazil, Czech Republic, Denmark, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, New Zealand, Poland, Spain, Sweden, Switzerland and the United Kingdom.)

Tracking: Once your order has been shipped you will receive an email with your tracking number. Tracking information will be available within 24-48 hours via USPS.

Lost, misdelivered, stolen or damaged package after shipment

Please note, once a package is in USPS custody it is their responsibility to deliver your package safely. AVR has zero control over how a package is delivered by USPS. Below are in-depth steps you can take should any issues arise.

Lost/Misdelivered package: Your tracking number states delivered but you've searched high and low with no luck of finding your package! You even looked under the cat just in case! Do not fear. This is the most common USPS delivery issue and is usually always fixed within a few days. Here's what you need to do as soon as you can. Contact your local post office FIRST! If you would like to alert AVR of the issue please do so but note AVR can only see the same exact tracking information you're seeing. Your local post office can see exactly where your postman/woman last scanned your package to see if it was actually misdelivered to another house. If your package was indeed misdelivered to the wrong house, hopefully, your friendly neighbor will walk it over while they take their dog out. If they don't within 7 business days your local post office can contact them and ask for it back. If 7 business days pass and still no luck your post office will already be aware of this situation and can help you file a missing package request. AVR will not issue a refund for a missing package. Your package was insured by USPS and should the package have gone missing on their account it is their responsibility to issue you a full refund.

Damaged package: Oh my gosh! It looks like the postman/woman SAT on your package and the item inside is damaged! What?! Sadly, it happens. AVR puts extra care into her packaging for this exact reason. If this should happen to your order the most important thing you can do is take pictures immediately. Take pictures of the packaging. Take pictures of the damaged item... all of it! AVR is not responsible for a refund but will help you file an insurance claim with USPS as they are the ones responsible for the damage and a refund. However, it is imperative that you contact AVR immediately to get this going.

Stolen package: This is the least common issue AVR has encountered but it can happen, especially around the holidays. Please note AVR and USPS will not issue a refund for this. Since USPS delivered your package properly it is not their responsibility should it be stolen off of your property. If you are worried about this happening to you or it has happened in the past please contact AVR immediately after placing an order and ask for signed confirmation delivery. This will cost a few extra dollars but will ensure a safer delivery! Again, AVR and USPS will not issue a refund should your package be stolen off of your property after a proper delivery.

If a package is returned to AVR due to an incorrect address/undeliverable address and you would like AVR to resend it you will be required to pay for return shipping.

International: If your package has not been delivered within 6-10 business days please check your tracking number to see if it is being held at your local post office or customs. If your package is being held at customs you may be required to pay additional taxes due to the package entering your country. This is out of AVR's control as this is a regulation of your country, therefore a refund will not be issued for this amount. If your package is returned to AVR due to an incorrect address, un-paid customs taxes, etc. You will be required to pay return shipping if you choose to receive the piece back or AVR will refund the full amount of the piece minus original shipping costs once the package is back in AVR's possession. 'Return to the sender' from international countries can take anywhere from 6-10 weeks. Any refunds will not be made until the package has been returned to AVR via USPS. Your package is fully insured by USPS. If your item is lost, damaged or misdelivered due to a mistake on USPS's behalf AVR will not issue a refund. USPS is responsible to issue you a refund. You must file a missing/damaged package claim through USPS.com as soon as possible.

Returns and Exchanges

All sales are final. However, if you have accidentally purchased the wrong ring size and your actual ring size is still available or if you would like to change your order to another item of the same value that is still available please email AVR before your order has shipped.

Damaged jewelry and discoloring of stones or patina

All AVR jewelry is built by hand with love and should be treated as such. Pieces are fragile and require delicate care. If a piece is dropped and damaged, submerged in water or damaged at fault of the owner a repair or replacement will not be made without charge. Please refer to Jewelry Care and learn how to properly care for your AVR jewelry.

Repairs and resizing

Repairs and resizing are not available on non-AVR jewelry. Resizing can only be done on specific AVR pieces and will be noted in the product description if available. If you inquire about a repair please note there will be a cost depending on the amount of damage done. All shipping is buyer's responsibility. 

The right to refuse service

AVR is an online business but should any rude or threatening behavior be received AVR will treat it as seriously as if it was happening in person. Threatening AVR's life or wellbeing is illegal. This behavior will result in all future contact ended on AVR's behalf, IP address blocked from placing future orders and law enforcement involved. Should further harassment continue via contact, please note everything will be documented and sent to law enforcement. This behavior is not taken lightly.