Shop Policies

Accepted Payments

All major debit/credit cards, ApplePay, and Paypal are accepted. 
Charges will appear on your billing statement as 'SP* AVR JEWELRY'

AVR now offers ShopPay Installments through Affirm!
This gives you the option to pay for your piece over the course of 8 weeks, 6 months, or 12 months. For example: A $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks.

Rates 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: Options depend on your purchase amount, and a down payment may be required. State notices to consumers

For more information on ShopPay Installments please click here.

Processing, canceling & modifying orders

All orders will be processed and shipped within 5-7 business days. After it has shipped your order will be delivered via USPS Priority Insured. AVR has a strict all sales are final policy. Please keep your budget and ring size in mind when purchasing. If you believe a mistake has been made on AVR's part please email immediately so we can work on a solution together. Modifications cannot be made to any orders unless the shipping information or email you have provided is incorrect. Please email with your order number and preferred shipping address within 24 hours of purchase.

Shipping & Tracking

All US and Canadian orders will be shipped insured via USPS priority mail and delivered within 1-3 business days.  International shipping is not available at this time.

Lost, misdelivered, stolen or damaged package after shipment

Please note, once a package is in USPS custody it is their responsibility to deliver your package safely.  Your tracking number states delivered but you've searched high and low with no luck of finding your package. This is the most common USPS delivery issue and is usually always fixed within a few days. Here's what you need to do as soon as you can. Contact your local post office FIRST! If you would like to alert AVR of the issue please do so but note AVR can only see the same exact tracking information you're seeing. Your local post office can see exactly where your postman/woman last scanned your package to see if it was actually misdelivered to another house. If your package was indeed misdelivered to the wrong house, hopefully, your friendly neighbor will walk it over while they take their dog out. If they don't within 7 business days your local post office can contact them and work to retrieve the package back for a proper re-delivery.

Should a misdelivery escalate to a missing package, or your package has not been delivered after 3-5 business days of its original delivery date, please contact AVR so a shipping insurance claim can be filed. AVR will work with you on either issuing a refund for your order (minus shipping costs) or remake your piece.

If a package arrives damaged please take pictures of the damage immediately and alert AVR of the issue. AVR will file a shipping insurance claim and work with you on a replacement piece.

Stolen packages are the least common issue AVR has encountered but it can happen, especially around the holidays. Please note AVR and USPS will not issue a refund for this. Since USPS delivered your package properly it is not their responsibility should it be stolen off of your property. If you are worried about this happening to you or it has happened in the past please contact AVR immediately after placing an order and ask for signed confirmation delivery. This will cost a few extra dollars but will ensure a safer delivery! Again, AVR and USPS will not issue a refund should your package be stolen off of your property after a proper delivery. If a package is returned to AVR due to an incorrect address/undeliverable address and you would like AVR to resend it you will be required to pay for return shipping.

Returns and Exchanges

AVR has a strict all sales are final policy. Please keep your budget and ring size in mind when purchasing. AVR will not issue a refund for buyers remorse or mistaken ring size. If you believe a mistake has been made on AVR's part please email immediately so we can work on a solution together.

Damaged jewelry and discoloring of stones or patina

All AVR jewelry is built by hand with love and should be treated as such. Pieces are fragile and require delicate care. If a piece is dropped and damaged, submerged in water or damaged at fault of the owner a repair or replacement will not be made without charge. Please refer to Jewelry Care and learn how to properly care for your AVR jewelry.
Repairs and resizing

Repairs and resizing are not available on non-AVR jewelry. Resizing can only be done on specific AVR pieces and will be noted in the product description if available. If you inquire about a repair please note there will be a cost depending on the amount of damage done. All shipping is buyer's responsibility. 

The right to refuse service

AVR is an online based business and should any rude or threatening behavior transpire AVR will treat it as seriously as if it was happening in person. Threatening AVR's life or wellbeing is illegal. This behavior will result in all future contact ended on AVR's behalf, IP address blocked from placing future orders and law enforcement involved. Should further harassment continue via contact, please note everything will be documented and sent to law enforcement. This behavior is not taken lightly.